60-Day Money Back Guarantee
If you decide that you don’t love this product, your order is covered by our 60-Day Money-Back Guarantee. You have 60 days from the day you receive your product to request a replacement product or refund of the purchase price minus processing and handling fees. Proof of purchase is required.
Return Policy
To receive a refund or replacement, you must return the product to us at your expense. To return the product, call customer service and request a return merchandise authorization number or simply use your original order number. You can find your order number on www.customerstatus.com.
Pack the product carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on the note whether you are requesting a refund or replacement. Write the return merchandise authorization number on the outside of the package. Send the product to the following return address:
Product Name
Tristar Products
500 Returns Road
Wallingford CT 06495
Frequently Asked Questions
1. How many different kitchen pans & appliances does the Wonder Cooker replace?
The Wonder Cooker is a 14-in-1 multi-use cooker. It replaces your deep or shallow roasting pan, crockpot, double roaster, bakeware pan, casserole pan, deep fryer, steamer, crisper, slow cooker, electric skillet, electric grill, chafing serving dish, and even your grill pan.
2. Do I need to use any butter or oil?
The Wonder Cooker is designed with Advanced Cerami-Tech Non-Stick Coating. There’s no need to add any extra butter, grease, or oil.
3. Can I cook pasta in the Wonder Cooker?
Absolutely! The Wonder Cooker transforms instantly into a professional pasta pot using the Stainless Steel Deep Fry Baskets.
4. What comes with my Wonder Cooker?
The Wonder Cooker comes with a Deep Casserole Pan and a Shallow Pan, a Recipe Book with over 25 recipes created for the Wonder Cooker by Eric Theiss, a Cook & Look Glass Lid with built-in Oil Infuser, Two Stainless Steel Deep Fry Baskets, and a Mesh Crisping Basket.
5. Is there a coating on the Wonder Cooker that burns off at first use?
No. As with all cookware, remember to wash with nonabrasive soap before first use.
6. What is the Wonder Cooker made of?
The Wonder Cooker is constructed in highest quality, thick cast aluminum with Cerami-Tech Non-Stick Coating. You get built-in, stainless steel induction plates on both the bottom of the Casserole Pan as well as the Lid (Shallow Pan).
7. How do I clean my Wonder Cooker?
We recommend you clean the Wonder Cooker’s components by hand with water, a mild soap or cleanser, and a soft, nonmetallic scrubber, sponge, or bristle brush. Or, you may put them in the dishwasher.
8. Is the Wonder Cooker designed to go in the oven?
The Wonder Cooker is designed for any stovetop—including induction—while 850° heat resistance makes it equally perfect for the oven.
9. Does the Wonder Cooker contain PTFE or PFOA?
No. Absolutely not. The Wonder Cooker is free of both PTFE & PFOA.
10. What kind of utensils should I use with the Wonder Cooker?
We recommend you use only nonmetallic utensils made of wood, plastic, silicone, or bamboo.
11. How do I store the Wonder Cooker?
To protect the surface of the Wonder Cooker, we do not recommend stacking other cookware inside of the pans during storage. Use a soft cloth to protect the coating if you must store the Wonder Cooker with other cookware.
12. Are there any special safety precautions I should follow?
Always remember to use potholders, as the handles and lid can get hot when on the stovetop and in the oven. When lifting the lid, divert your face and body from the Wonder Cooker as hot steam may escape.
Limited 5 Year Guarantee
We guarantee that the Copper Chef® nonstick ceramic coating will not peel, chip, or blister with normal consumer use for 5 years. In addition, a 60-Day Money-Back Guarantee applies to all of our products, and if fewer than 60 days have passed since you received the product, you may be eligible for a full refund of your purchase price. You may review our 60-Day Money-Back Guarantee by clicking on the 60-Day Money Back Guarantee tab.
If more than 60 days have passed since you received the product and the ceramic coating peels, chips, or blisters, you may return the product to us for replacement. Please call customer service at 1-973-287-5133 or send an email to info@copperchef.com and request a return merchandise authorization number. Pack the product carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return, (6) copy of proof of purchase or order number, (7) and a check or money order for $12.00 per unit. Write the return merchandise authorization number on the outside of the package.
Send the product to the following address: Copper Chef, Tristar Products Inc., 500 Returns Road, Wallingford, CT 06495. You are responsible for the cost of returning the product. If we cannot replace the product, we may refund your purchase price. If we refund the purchase price, we will refund you the check or money order amount submitted with your return. You will not be eligible for a return, repair, or replacement if the product has been subject to accident, misuse, abuse, improper maintenance or repair, or unauthorized modification. We do not make any warranties, express or implied, about the product. However, you do have the benefit of this 5-year guarantee.
